Refund policy

Last updated: September 2, 2026

1. Return Window

Request a return or exchange within 30 days of the date your package was delivered.

2. How You Are Refunded

Approved returns are refunded to your original payment method. If you prefer, choose a product exchange or store credit instead — your choice.

3. Eligibility

Items must be unworn, unwashed and unused, with all original tags attached and in the original packaging. Your order number is your proof of purchase.

4. Defective, Damaged or Incorrect Items

If your item arrives defective, damaged, or is not what you ordered, you receive a full refund to your original payment method with no fees, and we cover return shipping. Reply to your order email with a photo and we make it right quickly.

5. Change-of-Mind Returns

If you simply changed your mind, you may return the item for a refund less a $15 restocking fee per item, and return shipping is at your cost. There is no fee if you choose a product exchange or store credit instead.

6. Wrong Size

Fitted hats are sized precisely — if the size is wrong, tell us before it ships and we swap it at no charge. After delivery, size swaps are handled as an exchange under section 5 (no fee).

7. Final Sale

Items marked final sale or clearance cannot be returned or exchanged unless defective.

8. How to Start a Return

Email cs@crucesclothing.com with your order number and the reason. We reply within 1–2 business days with instructions. Refunds post within 5–10 business days of the item being received and inspected.