Shipping policy
Last updated: September 2, 2026
Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed after 5:00 PM CST begin processing the next business day.
Tracking
You receive a shipping email the moment your order is packed and labelled. The tracking link in it goes live at the carrier's first scan — until then it reads "label created", which means the box is packed and waiting for pickup. Every order ships with tracked delivery.
Domestic Shipping
Continental United States
- Orders of $70 or more: free standard shipping.
- Orders under $70: $8.00 standard shipping.
- Express: $15.00 on any order.
Estimated delivery: 3–7 business days after the carrier's first scan. Hawaii and Alaska may take a few days longer.
International Shipping
We ship worldwide. Rates are shown at checkout by destination and are tiered by how many hats are in the box (one, two, three, or four and more), so a second hat never doubles your shipping. Estimated delivery: 10–20 business days after the carrier's first scan, depending on destination and customs.
International customers are responsible for any customs duties, import taxes, or fees charged by the destination country.
Address Accuracy & Missing Packages
Please check your address before you finish checkout — reply to your order email right away if it needs a change and we correct it before the box ships. Cruces Clothing is not responsible for unsuccessful delivery due to an incorrect or incomplete address. If tracking shows "Delivered" but the package is missing, check with neighbours and your local carrier first, then contact us and we will help.
Questions
Cruces Clothing
Email: cs@crucesclothing.com
Phone: +1 (833) 717-1616
Instagram: @cruces.clothing
Address: 5700 Balcones Drive, Austin, TX 78731, United States
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)