Shipping policy

Last Updated: May 27, 2026

Thank you for shopping with Cruces Clothing. We are committed to providing you with transparent, reliable shipping options. Below you will find our detailed processing times, shipping rates, and delivery expectations.

1. Order Processing & Handling Time

  • Order Cut-off Time: 5:00 PM (CST) Central Standard Time. Orders placed after this time will begin processing the following business day.

  • Handling Time: 2–3 business days (Monday – Friday).

  • Operating Days: We process and ship orders Monday through Friday, excluding official public holidays. A tracking number will be automatically emailed to you once your order has been dispatched.

2. Domestic Shipping Rates & Estimated Delivery (United States)

All domestic orders are processed efficiently and shipped via reliable weight-based carriers. Shipping costs are calculated and clearly displayed on the checkout page before you finalize your purchase.

Continental USA (Excluding Hawaii & Alaska):

  • Estimated Total Delivery Time: 7–13 Business Days (Includes 2–3 days handling + 5–10 days transit).

Order Weight Shipping Cost Estimated Delivery Time
0 lb – 1 lb $6.80 7–13 Business Days
1.01 lb – 2 lb $13.60 7–13 Business Days
2.01 lb and up $20.40 7–13 Business Days

Hawaii & Alaska:

Shipping Zone Shipping Cost Estimated Delivery Time
Hawaii / Alaska $18.00 (Flat Rate) 12–18 Business Days

3. International Shipping

  • Cost: Calculated directly at checkout based on the final destination country and package weight.

  • Estimated Delivery: 17–33 Business Days.

  • Customs Duties & Taxes: International customers are solely responsible for any customs duties, localized taxes, or import fees applied by their respective destination country upon arrival.

4. Returns & Exchanges

For detailed instructions on how to initiate a return, store credit details, or product exchanges, please review our comprehensive Refund and Return Policy.

5. Contact & Business Information

If you have any questions regarding your shipment, tracking status, or order delivery, please reach out directly to our customer support team:

  • Trade Name: Cruces Clothing

  • Email: cs@crucesclothing.com

  • Phone: +1 (833) 717-1616

  • Business Address: 5700 Balcones Drive, Austin, TX 78731, United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)